Support

Last updated: 10 July 2026

Get in touch

The quickest way to reach us is the contact form on our home page — look for the "Contact" button. You can also email us directly at info@ebono.au.

We aim to respond to support requests within 2 business days. For billing or payment issues, please include the email address used for your purchase or subscription so we can look up your account quickly.

Billing and subscriptions

Payments are processed securely by Stripe. For questions about a charge, a receipt, or to update your payment method, contact us via the channels above and we'll help directly, or point you to the right place if it's something Stripe manages on your behalf (such as updating a saved card).

To cancel a subscription, contact us via the form or email above and we'll process it — see our Terms of Service for how cancellations and billing periods work.

Frequently asked questions

Is there a free tier?

Yes — some features are available free of charge, with usage limits. See the relevant project page for what's included.

What happens to my data?

See our Privacy Policy for full details on what we collect and how it's used and protected.

Can I request a refund?

Refund requests are considered case-by-case and in line with the Australian Consumer Law — see our Terms of Service, §3.6. Get in touch and we'll talk it through.

Other ways to reach us

For anything not covered above — partnership enquiries, media, or general questions about The Ebono Institute, ArtIE, ArchIE, or the post-collapse civilisation project — the contact form on our home page reaches the right people.